Job Vacancy
Nairn Citizens Advice Bureau
Session Supervisor/Quality Assurance
Job description
Job title: Session Supervisor/Quality Assurance
Responsible to: Bureau Manager
Responsible for: Supporting advice sessions and quality assurance min 21 hrs per
week
SALARY: c.£21,395 – 23,716 pro rata and depending on experience. 30 days holiday
per year (pro rata) plus public holidays. Employer pension contribution. Working in
our new, bright, warm and purpose-built office you will be joining us at an exciting
time. Supported by friendly folk, Nairn CAB offers flexible working and is looking for
an enthusiastic person, who wants to make a difference to their community.
Informal expressions of interest or enquiries welcome.
For an application pack email: gill.maclean@nairncab.casonline.org.uk
Closing date: midday 11 th November 2022
ROLE
In co-operation with other bureau staff, the Session Supervisor/Quality Assurance
worker will be responsible for the support and supervision of advisers and for
ensuring that the quality of the advice that they deliver meets bureau standards.
RESPONSABILITIES
o Responsibility for ensuring the quality of generalist services delivered to clients within the
bureau and the wider Nairnshire community
o Provide advisers with appropriate supervision, support and feedback to continuously
improve the quality of advice and information supplied to clients
o Liaise with specialist advisers to ensure that an integrated service is provided to clients
o Ensure that case records are accurately and fully entered in to CASTLE in accordance with
CAS quality of advice guidelines and procedures – this includes following the case checking
procedure
o Ensure there are sufficient advisers to provide a service on a day-to-day basis
o With other staff, participate in the CAS peer review process
o Undertake other administrative tasks when delegated by Bureau manager
Volunteers are the lifeblood of the CAB service and we are seeking someone who can help us to
support and supervise our volunteers and other advisors. You must have experience of supporting
advice sessions or a willingness to learn in this fast paced office environment, advice giving and
have excellent oral and written communication skills. Extensive training will be provided.
Good organisational and IT skills are essential.
QUALIFICATIONS
o Completion of CAB adviser training or
willingness to do this.
o Willingness to undertake ongoing training
EXPERIENCE
o Recent experience of providing support to front
line volunteer advisers in relation to financial
advice /debt advice/ welfare rights and benefits
advice / relationship breakdown / housing /
homelessness and related practical advice in a
Bureau or similar advice setting
o Recent experience of advice giving
o Current knowledge of welfare rights legislation
and money/debt advice
o Team working with staff and/or volunteers
SKILLS AND ATTRIBUTES
o Ability to work on one’s own initiative and to
prioritise workload
o Ability to motivate others and work in a team
setting
o Ability to display flexibility in a challenging
working environment
o Experience of using computer packages,
including Microsoft Office
o Good written and oral communication skills
o Knowledge of methods of assessing training
needs
VALUES AND ATTITUDES
o Understanding and commitment to CAB aims
and principles
o Commitment to team working
o Ability to deal with volunteers and the public in
a competent and caring manner.
o Equal opportunities attitude
KNOWLEDGE
o Microsoft Office applications
o Working within the advice sector
o Key principles of CABx.
HOW TO APPLY
For further details and information on how to apply, please contact Gill MacLean,
bureau@nairncab.casonline.org.
telephone 01667 456677
For an application pack email: gill.maclean@nairncab.casonline.org.uk
Closing date: midday 11 th November 2022